For All Wholesale Queries

Wholesale Terms & Conditions

All wholesale orders are produced exclusively for each client and are treated with strict confidentiality.

A 50% deposit is required to commence production. The remaining 50% balance is due upon completion and prior to dispatch.

Shipping costs are calculated separately and will be quoted once the final order weight has been confirmed.

Each wholesale order is custom produced and reserved exclusively for the purchasing client. For this reason, all wholesale sales are final.

Clients are granted a 7-day inspection period from the confirmed delivery date to report any manufacturing defects or transit damage. After this period, the order is considered accepted in full.

Due to the handcrafted and delicate nature of our pieces, appropriate handling and care is required at all times.

Custom-made products are a specialty of ours, if this is an area you wish to discuss further our team would happily assist you. 

Australian Consumer Law

At Gold Ordon, we stand behind the quality and craftsmanship of every piece we create.

Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to repair or replacement if a product fails to meet acceptable quality standards.

Where an item is confirmed to be faulty or not as described, we will cover reasonable return shipping costs.

For change-of-mind returns or voluntary restoration services, return shipping costs remain the responsibility of the customer.

If you have any concerns regarding your purchase, we encourage you to contact us via email so we can assist you promptly.

For further queries, email us ay hello@goldordon.com